I bought a Jandd Gabriel messenger bag in 1995, in part because of its lifetime warranty. I’ve used it every day since. The shoulder strap wore out in 2000 and again last year. Each time I contacted Jandd, and each time they’ve repaired it for me without complaint or cost (and each time with a slightly tougher-built shoulder strap). It’s good equipment for a fair price, especially given the great service. Recommended.